I do weekly email onboarding tear downs and share email best practices on my blog:
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I also write about email marketing and customer experience in a variety of other places. Here are a few:
On Email Marketing:
On Customer Experience:
I've also appeared on a number of podcasts.
Here are a few of those if you prefer me in your ears:
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In the not-too-recent past, I ran a business supporting creative business owners in running their businesses (very meta). I wrote a pretty popular blog then and those posts are here:
When my mom was in the hospital, I witnessed my father pulling a U-turn on an exit ramp because he took the wrong exit on the way home one night. It was late at night, he had been at the hospital all day, and his wife was dying. In that moment I understood on a […]