I write mostly about email marketing and customer experience in a variety of place. Here are a few for ya:
On Email Marketing:
On Customer Experience:
I've also appeared on a number of podcasts.
Here are a few of those if you prefer me in your ears:
I also read. A LOT. And what I read about is customer experience, onboarding, retention, and how to make a better world through software (or at least try, right?!).
Every Tuesday I send an email out with my favorite articles I've read on those topics and I want to send those articles to YOU. You don't have to Google it – I'll do that for you.
Enter your email address here and I'll send the first one your way next Tuesday: